Privacy Policy

At Eskero, we take your privacy seriously. This Privacy Policy explains how Auctioneers Plus collects, uses, and protects your information when you use our Shopify application.

Information That the App Collects

When you download and install the Auctioneers Plus app, we automatically gain access to certain information from your Shopify account to provide our auction services. This includes:

• Theme Information - To integrate the auction interface seamlessly with your store's design
• Product Details - To display and manage items available for auction
• Information on Draft Orders - To process winning bids and create orders
• Information on Metaobjects - To store and manage auction-specific data

We may also collect and use personal information from you and your customers, specifically:

• Name - To identify bidders and winners
• Email Address - To send auction notifications and winner confirmations

How We Use Your Personal Data

We use the collected information solely to provide and improve the Auctioneers Plus service. Specifically, we use this information for the following purposes:

Service Delivery

• Auction Management - To facilitate live auction events on your Shopify store
• Winner Notifications - Sending automated emails to auction winners with their bidding results
• Dashboard Display - Showing winning bids and bidder information on the app's admin dashboard
• Order Processing - Creating draft orders for winning bids to complete the purchase process

Service Improvement

• App Enhancement - Analyzing usage patterns to improve features and user experience
• Bug Fixes - Identifying and resolving technical issues
• Feature Development - Understanding user needs to develop new functionality

Communication

• Support Services - Responding to your inquiries and providing customer support
• Important Updates - Notifying you about significant changes to the app or service

Sharing Your Information

We respect your privacy and limit data sharing to what is necessary for legal compliance and service functionality.

Legal Requirements

We may share your data to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights and the rights of others.

Third-Party Services

We may share information with carefully selected third-party services to:

• Generate secure authentication tokens necessary for providing certain features of the app
• Process and deliver transactional emails to auction participants
• Provide essential infrastructure and hosting services

Data Retention

We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this policy.

• Active Data - Information related to ongoing and completed auctions is retained while your store uses the app
• Deletion Requests - You may request deletion of your data at any time by contacting us
• App Uninstallation - When you uninstall the app, we will delete or anonymize your data within a reasonable timeframe, except where retention is required by law

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes:

• Encrypted data transmission using SSL/TLS protocols
• Secure server infrastructure with access controls
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

For European Residents (GDPR)

If you are a European resident, you have the right to:

• Access - Request a copy of the personal information we hold about you
• Correction - Request that inaccurate information be corrected
• Deletion - Request deletion of your personal information
• Restriction - Request restriction of processing in certain circumstances
• Portability - Request a copy of your data in a machine-readable format
• Objection - Object to processing of your personal information

We process your information to fulfill contracts with you (such as providing the auction service) and to pursue our legitimate business interests in operating and improving our service.

International Data Transfers

Please note that your information may be transferred to and processed in countries outside of Europe, including Canada and the United States, where data protection laws may differ from those in your jurisdiction. We ensure appropriate safeguards are in place for such transfers.

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe as required by applicable law.

Cookies and Tracking

Auctioneers Plus uses minimal cookies and tracking technologies necessary for the app to function properly within your Shopify store. These are used solely for:

• Maintaining your session while using the app
• Remembering your preferences and settings
• Ensuring secure authentication

Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational, legal, or regulatory reasons. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you through the app or via email
• Provide you the opportunity to review the changes before they take effect

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please don't hesitate to contact us:

• Email: support@eskero.com
• Subject Line: "Auctioneers Plus Privacy Inquiry"

We are committed to addressing your concerns and will respond to all inquiries as quickly as possible, typically within 24 hours during business days.